These Purchase Conditions apply to all orders placed for implementation, configuration and consultancy services with Wild Circle Dynamics LTD. By placing an order, you accept these terms together with our Terms & Conditions, Privacy Policy, Cookie Policy and Refund & Cancellation Policy.
1. Scope and acceptance
These Purchase Conditions govern the sale of services by Wild Circle Dynamics LTD to customers located in the United Kingdom and elsewhere, where permitted. They apply to all orders placed through our website, by email, by invoice or under a written agreement. No other terms or conditions will apply unless expressly agreed in writing by a director of Wild Circle Dynamics LTD.
2. Eligibility
By placing an order, you represent and warrant that:
- you are at least 18 years old or a legally established business entity;
- you have the legal capacity and authority to enter into a binding contract;
- the information you provide is accurate, complete and current;
- you are using a payment method that you are authorised to use.
3. Description of services
The services, deliverables, user limits, record import limits, support periods and other features for each package are described on our Pricing page and in the order confirmation we send. All services are one-time implementation and configuration services unless otherwise agreed in writing. Any work outside the stated scope will require a separate quote and written agreement.
4. Prices and currency
All prices displayed on our website and in quotations are in Euros (EUR) unless otherwise agreed in writing. Prices do not include value added tax (VAT), sales tax, customs duties or other applicable taxes, which will be added at the applicable rate at checkout or on the invoice where required by law.
We reserve the right to change our prices at any time. Changes will not affect orders that have already been accepted and paid for.
5. Order process and contract formation
Placing an order through the website or by email constitutes an offer to purchase services. A binding contract is formed only when:
- we confirm acceptance of your order in writing;
- we receive full payment in cleared funds; and
- we send you an order confirmation by email.
We reserve the right to refuse or cancel any order at our discretion, including where services are unavailable, information provided is inaccurate or incomplete, or we suspect fraudulent activity. If we cancel an order before work begins, any payment received will be refunded in full.
6. Payment terms
Payment is due in full before implementation work begins unless otherwise agreed in a signed contract. We accept payment through our third-party payment provider using major credit and debit cards, or by bank transfer where agreed in advance.
Your card details are collected and processed directly by the payment provider on its secure servers using industry-standard encryption. Wild Circle Dynamics LTD does not store or process your full payment card number, CVV code or 3D Secure authentication data. We may retain a transaction reference, payment status, the last four digits of the card and the card brand for record-keeping and customer support purposes.
By placing an order, you authorise us to charge the applicable fees using the payment method you selected. If payment is not received by the due date, we may:
- suspend or delay work on your order;
- refuse to schedule consultations or deliver credentials;
- terminate the contract and pursue outstanding amounts;
- charge interest on late payments at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
7. Payment security
We use a third-party payment provider that maintains the highest level of payment industry security certification. All payment transactions are encrypted using TLS/SSL. We do not have access to your full card details and we cannot process refunds without using the payment provider's authorised systems.
8. Failed, refused or fraudulent payments
If your payment is declined, refused or charged back, we will contact you to request an alternative payment method. We reserve the right to suspend work, withhold deliverables and terminate the contract if payment issues are not resolved within a reasonable time.
If we reasonably suspect that a payment is fraudulent, we may report the matter to the relevant payment provider, law enforcement or regulatory authority and refuse to provide services.
9. Invoicing
For orders paid by bank transfer, we will issue an invoice by email. Invoices are payable within the timeframe stated on the invoice. For orders paid by card, the payment confirmation from our payment provider serves as proof of payment.
10. Delivery of services
Upon successful payment confirmation, digital materials such as frameworks, reports, access credentials and documentation are delivered by email. Implementation work, configuration and consultations are scheduled within 24 business hours of payment confirmation unless otherwise stated on our Pricing page or order confirmation.
Delivery timelines are estimates and begin once we have received all necessary information from you. Delays caused by missing or inaccurate information, failure to attend scheduled calls, or other factors outside our control may extend the timeline.
11. Customer obligations
You agree to:
- provide accurate and complete information for the order and service delivery;
- cooperate during discovery, implementation and handover calls;
- provide data exports, access or approvals requested in a timely manner;
- ensure that you have the right to provide any third-party data, logos or materials you ask us to use;
- appoint a primary contact with authority to make decisions about the project.
Failure to meet these obligations may delay delivery or result in additional charges.
12. Taxes and withholding
You are responsible for all taxes, duties and other governmental charges arising from your purchase, except where we are required by law to collect them. If you are required by law to withhold any tax from payment, you must increase the amount paid so that we receive the full invoice amount.
13. Refunds and cancellations
Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Purchase Conditions. Please review that policy before placing an order.
14. Changes to orders
Any change to the agreed scope, deliverables, timeline or price after an order has been confirmed must be requested in writing and may require a separate written agreement and additional fees. We are not obliged to accept changes that materially affect the original scope.
15. Risk and title
Risk in any deliverables passes to you when they are made available to you by email or through the platform. Ownership of pre-existing intellectual property remains with us or our licensors. Custom configurations performed for you are licensed for your use in accordance with our Terms & Conditions.
16. Limitation of liability
Our liability in connection with any order is subject to the limitations set out in our Terms & Conditions. Nothing in these Purchase Conditions excludes or limits liability that cannot be excluded by law.
17. Governing law and jurisdiction
These Purchase Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or relating to a purchase will be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Severability and waiver
If any provision of these Purchase Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any breach will be deemed a waiver of any subsequent breach.
19. Contact
Wild Circle Dynamics LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number: 17371923
Email: info@wildcircledynamicsltd.com