These Terms & Conditions govern your access to and use of the Wild Circle Dynamics LTD website, our SaaS platform and our one-time implementation and consultancy services. By accessing the website, requesting a service or making a payment, you agree to be bound by these terms. These terms are governed by the laws of England and Wales.
1. Definitions
In these Terms & Conditions, the following definitions apply:
- "We", "us" and "our" mean Wild Circle Dynamics LTD, a company registered in England and Wales under number 17371923.
- "You" and "your" mean the person, company or other entity accessing the website or purchasing services.
- "Services" means the implementation, configuration, consultancy, platform access and any related services we provide.
- "Website" means the website operated by Wild Circle Dynamics LTD.
- "Platform" means the cloud-based SaaS software we make available to users.
- "Order" means a request to purchase services submitted through the website or by email.
2. About us
Wild Circle Dynamics LTD is a software publisher and information technology consultancy. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Our nature of business includes software publishing (SIC 58290), IT consultancy (SIC 62020) and data processing, hosting and related activities (SIC 63110).
3. Acceptance of terms
By using the website or placing an order, you confirm that you accept these Terms & Conditions and that you have the legal capacity to enter into a binding contract. If you do not agree with these terms, you must not use the website or purchase services.
4. Changes to these terms
We may revise these Terms & Conditions from time to time. Material changes will be communicated by posting the updated terms on this page with a revised effective date. Continued use of the website or services after changes take effect constitutes acceptance of the revised terms. The version in force at the time you place an order will apply to that order.
5. Use of the website and platform
You may use the website and platform only for lawful purposes and in accordance with these terms. You must not:
- use the website or platform in any way that breaches applicable law or regulation;
- misuse the service, attempt to gain unauthorised access, or interfere with its operation;
- introduce viruses, malware, ransomware or other harmful code;
- perform security testing, scraping or automated data collection without our written consent;
- use the service to infringe the intellectual property or other rights of any person;
- upload, store or transmit unlawful, defamatory, discriminatory or otherwise objectionable content;
- reverse engineer, decompile or copy any part of our software except as permitted by law.
6. Account registration and security
Where account access is provided, you must provide accurate, current and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any suspected unauthorised access or security breach. We reserve the right to suspend or terminate accounts where we reasonably believe these obligations have been breached.
7. Services and scope
Our services are described on the Pricing page and any order confirmation we send. We provide one-time implementation, configuration and consultancy services. The precise scope, deliverables and timeline for each order are confirmed in writing before work begins.
Any work outside the agreed scope, including additional integrations, custom development, extra users beyond the package limit, or extended support, may require a separate written agreement and additional fees.
8. Ordering process and contract formation
Placing an order through the website or by email constitutes an offer to purchase services. A contract is formed when we confirm the order and receipt of payment in writing. We reserve the right to refuse or cancel an order at our discretion, for example if services are unavailable, information provided is inaccurate, or we suspect fraudulent activity.
9. Prices and payment
All prices are quoted in Euros (EUR) unless otherwise agreed in writing. Prices do not include VAT or other applicable taxes, which will be added at the applicable rate where required by law.
Payment is due in full before implementation work begins unless otherwise agreed in a signed contract. We use a third-party payment provider to process card payments securely. Your card details are collected and processed directly by the payment provider on its secure servers. We do not store or process your full card number, CVV code or authentication data. By placing an order, you authorise us to charge the applicable fees using your selected payment method.
If payment is not received by the due date, we may suspend work, refuse to schedule consultations, or terminate the contract. You remain liable for any fees incurred up to the point of termination.
10. Refunds and cancellations
Cancellations and refunds are handled in accordance with our Refund & Cancellation Policy. In summary:
- You may cancel before work begins for a full refund.
- Once work has started, refunds are assessed on a case-by-case basis based on work completed.
- Digital materials, delivered documentation and access credentials that have been issued are generally non-refundable.
Nothing in these terms affects your statutory rights as a consumer under UK consumer protection law, including the Consumer Rights Act 2015.
11. Consumer rights
If you are a consumer based in the United Kingdom, certain provisions of the Consumer Rights Act 2015 apply to digital content and services supplied by us. Services must be provided with reasonable care and skill, within a reasonable time and for a reasonable price where no price was agreed. If we fail to meet these standards, you may be entitled to a repeat performance or a price reduction.
Because our services are customised and commenced promptly after payment, statutory cooling-off rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may be limited. Please contact us if you wish to discuss cancellation rights.
12. Chargebacks and payment disputes
We encourage customers to contact us directly to resolve any billing concerns before initiating a chargeback or payment dispute with their card issuer or bank. Unjustified chargebacks may result in suspension of services, termination of accounts and recovery of costs.
13. Intellectual property
All intellectual property rights in and to the website, platform, software, documentation, designs, logos, text, images and other materials provided by us are owned by or licensed to Wild Circle Dynamics LTD and are protected by copyright, trade mark and other intellectual property laws.
Subject to payment and compliance with these terms, we grant you a limited, non-exclusive, non-transferable licence to use the platform during the period of access we provide. You may not sublicense, sell, distribute, modify or create derivative works of our software or materials without our prior written consent.
You retain ownership of any data, content or materials you upload to the platform. By uploading data, you grant us a licence to use it solely for the purpose of providing the services.
14. Data protection and confidentiality
Our use of personal data is governed by our Privacy Policy and Cookie Policy, which are incorporated into these terms. By using our services, you confirm that you have read and understood those policies.
We will keep confidential any business information you provide to us for the purpose of delivering services, except where disclosure is required by law, authorised by you, or necessary to perform the contract.
15. Service availability and maintenance
We aim to keep the website and platform available at all times, but we do not guarantee uninterrupted or error-free access. We may suspend access temporarily for maintenance, upgrades, security purposes or reasons beyond our reasonable control.
We may update, modify or discontinue features of the platform or website at any time. Where material changes affect services you have purchased, we will provide reasonable notice.
16. Warranties and disclaimers
We provide our services with reasonable care and skill. To the fullest extent permitted by law, all other warranties, conditions or representations, whether express or implied, are excluded.
You acknowledge that the suitability of any software or service for your particular business purposes depends on your own assessment. We do not guarantee that your use of the platform will meet all your requirements, achieve specific business outcomes or be compatible with every third-party system.
17. Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
Subject to the above, Wild Circle Dynamics LTD is not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunities arising from your use of our services. Our total liability arising out of or in connection with any order is limited to the total amount paid by you for the relevant services.
18. Indemnity
You agree to indemnify and hold harmless Wild Circle Dynamics LTD, its directors, employees and agents from any claims, damages, losses, liabilities or expenses arising from your breach of these terms, your misuse of the platform, your breach of any third-party rights, or any data or content you upload.
19. Termination and suspension
We may suspend or terminate your access to the platform or services with immediate effect if:
- you breach these Terms & Conditions;
- you engage in fraudulent, abusive or illegal activity;
- payment is overdue and remains unpaid;
- we are required to do so by law or a regulatory authority.
You may stop using the services at any time. Provisions that by their nature should survive termination, including intellectual property, confidentiality, limitation of liability and indemnity, will continue to apply.
20. Force majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, fire, flood, pandemic, strikes, failure of telecommunications networks, power outages or the acts or omissions of third-party service providers.
21. Third-party services
Our services may rely on or integrate with third-party providers, including payment processors, cloud hosting providers, email delivery services and analytics providers. These third parties are independent of us and have their own terms, conditions and privacy policies. We are not responsible for the availability, performance or content of third-party services.
22. Assignment
We may assign, transfer or subcontract our rights and obligations under these terms without your consent. You may not assign or transfer your rights or obligations without our prior written agreement.
23. Entire agreement
These Terms & Conditions, together with our Privacy Policy, Cookie Policy, Refund & Cancellation Policy, Purchase Conditions and any written order confirmation, constitute the entire agreement between you and Wild Circle Dynamics LTD in relation to the use of our website and services. They supersede any prior agreements, understandings or representations.
24. Severability
If any provision of these terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
25. Waiver
No failure or delay by us to exercise any right or remedy under these terms will operate as a waiver of that right or remedy, nor will any single or partial exercise prevent further exercise.
26. Governing law and jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms, including non-contractual disputes, will be subject to the exclusive jurisdiction of the courts of England and Wales.
27. Contact
Wild Circle Dynamics LTD
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Company number: 17371923
Email: info@wildcircledynamicsltd.com